Return process requirements

Proof of purchase (order number, invoice, etc.)
The reason for the return must be in accordance with the terms of acceptance of the returns
How to retrieve the value of the product that suits you, and any additional information that follows (ID number for example in the case of a cashback).
Please contact customer service within 24 hours if you received a damaged / incomplete product during the shipping process. In this case all products are returned in addition to the attached free gifts. If all products are not returned, the return process will be rejected
We will check the product to be returned. If it is found that there are no damages resulting from misuse, the value of the product will be refunded in the manner suitable for you. The response will be made within a maximum of 3-5 days after the relevant team receives the returned product.
If during the inspection it was found that the product to be returned is free from the reason stated in your request, the value will not be refunded and the product will be returned to you.

Terms of return of products

In the case of returning a finished product (the product is received in its original condition), and if this condition is not met, the return will not take place.

How can I track the status of returning the ?

The status of the order will be followed up via email or by calling our customer service number. If you have any questions, please go to this page.
https://www.mg-egy.com/contact to submit your order

If a wrong product arrives, what happens?

We apologize to you in the event of this error. In the event of receiving the product, you can return the order up to 30 days in case the product is defective.
Refund Policy
1. In the event that you are not completely satisfied with a product you have purchased, Company will MG By paying the value of the product you purchased only - at its discretion - within 30 days from the date of the refund request, in accordance with the Consumer Protection Law.
2.If the product is replaced and a refund is collected for the price difference between the models, if needed, or the product is returned and its value is refunded after deducting the shipping costs.

Main home appliances / Cookers - washing machines - screens 43 inches and above.

And this is in respect to Section 40, Paragraph 1 and 2 from The Consumer Protection Act Law (The Supplier commits to return the paid fees to the customer in the same method that the payment was made, and the customer bears the delivery fees and the return of the product.)

3. If the customer wishes to cancel the purchase order after (48 hours) from the date of the order, the amount paid will be returned to the same card used in the purchase order, and it may take up to 30 days to return the amount again.

warranty
1. Warranty must not apply the terms of defects that require misuse of maintenance outside the company, or damages resulting from measures or actions undertaken by an unauthorized third party such actions or for the benefit of, or to any damage caused by the customer, whether in particular accidental. Or intentional.
2. If the warranty sticker is removed, the warranty is void.
3. When the customer accepts the invoice, the customer must state that all parts are in good condition and that he accepts all warranty conditions set forth above.